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Work Experience

Responsible for ongoing customer success through knowledge of Microsoft integrations and providing a strategic direction throughout a customer lifecycle. Act as technical resource and subject matter expert surrounding Microsoft cloud security, auditing, and compliance topics and develop thought leadership material for public consumption by presenting at conferences/webinars, and writing blog posts/whitepapers.

Other responsibilities in this position include:

• Helping define segregation of duties rulesets for Microsoft systems
• Provide input to Fastpath product development and roadmap
• Helping customers enhance their overall Fastpath usage
• Create strategic planning for complex customer environments
• Coordinate and drive rapid responses to customer support escalations
• Manage technical relationships with enterprise partners

Focus on integrating and improving our security, auditing, and compliance platform across Microsoft cloud solutions (Azure, Azure AD, Azure DevOps, Dynamics 365)

Designing and implementing new features either from client recommendations and from our internal audit team

Perform pre-sales demos, customer on-boarding, customer training and troubleshooting, and receive product feedback from customer and audit partners

Act as technical resource and subject matter expert surrounding Microsoft cloud security, auditing, and compliance

Focus on integrating and improving our security, auditing, and compliance platform with Microsoft Dynamics AX/365FO

Designing and implementing new features either from client recommendations and from our internal audit team

Perform virtual demos, trainings, and help troubleshoot issues with prospects and clients

Act as technical resource and subject matter expert surrounding Dynamics AX/365FO security, auditing, and compliance

Work primarily on the integration with enterprise resource planning (ERP) software to provide user access analysis,  segregation of duties analysis, database change tracking, and user identity management.

Use C# .NET for our software development, our development environments include Visual Studio 2008, 2010, 2013, and 2015 and Team Foundation Server as our revision control for our code base. The back end of our code base relies heavily on Microsoft SQL (versions 2005, 2008, 2012, and 2014).

Provide support to customers over email, phone, and GoToMeeting sessions to fix issues and to troubleshoot errors.

Help design, develop, and test new features to enhance our customer’s efficiency.

Write internal documentation of code and support help documents.

Part of the technology administration team for the entire school district.

Used a combination of Altiris and Kaseya Software Deployment to manage machines.

Improved efficiency of the team by keeping the images and scripts we use up to date.

Provided end user support over email, phone, and in person.

Speaking Experience

Chronological List

• D365FO Summit (Power Community) April 2022 – Virtual
• DynamicsCon Mar 2022 – Virtual
• DynamicsCon Live! Nov 2021 – Anaheim, California
• D365UG Summit North America Oct 2021 – Houston, Texas
• Urdu Hindi D365 Bootcamp July 2021 – Virtual
• D365 FinOps Power Summit Jan 2021 – Virtual
• D365UG Summit North America Oct 2020 – Virtual
• DynamicsCon 2020 – Virtual
• D365UG Summit Europe 2020 – Virtual
• 365Saturday FinOps & SCM Saturday (Power Community) – Virtual
• D365UG Summit North America 2019 – Orlando, Florida
• AXUG/D365UG Midwest Chapter – May 2019 – Fargo, North Dakota United States
• D365UG Summit Europe 2019 – Amsterdam, Netherlands
• D365UG User Group Focus 2019 – Houston, Texas United States
• eXtreme365 2018 – Austin, Texas United States
• AXUG/D365UG Summit 2018 – Phoenix, Arizona United States
• AXUG/D365UG Midwest Chapter – Sept 2018 – Fargo, North Dakota United States
• AXUG/D365UG Focus 2018 – Indianapolis, Indiana United States
• Summit EMEA 2018 – Dublin, Ireland
• AXUG Summit 2017 – Nashville, Tennessee United States
• AXUG Midwest Chapter – Sept 2017 – Fargo, North Dakota United States
• AXUG Colorado Chapter  – June 2017 – Denver, Colorado United States
• AXUG Focus 2017 – St. Louis, Missouri United States